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 Report a fault to Post Office about my Landline phone

The following are the steps you can use to report a landline fault to the Post Office
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Kandace_Keys (author)
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STEP 1
The first step to do when your landline is faulty is to call the customer care to seek their guideline on what you need to do to end the problem.Click here to access the website.
STEP 2
Once you call the customer care, they will liaise with the BT to make sure that your problem is taken care of. Remember that is a freephone number.
STEP 3
The cost will only be paid if they have sought ways to solve your problem. This is for example if an engineer is called to come to your place to fix your landline problem.
STEP 4
You can also be charged if the fault with which you are complaining of is within your property and not with the service provider like you purported.
STEP 5
According to the post office, the charge will be included on your bill, so when you go to pay your bills, you will find the added cost included.
STEP 6
You can reach the customer care, through this number 0845 600 3210* 24 hours a day, 7 days a week.
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