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 Gateway ping has failed on a Samsung tv

The following steps will explain what to do if you have a gateway ping failure on your Samsung TV
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Clyde_S (author)
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STEP 1
First check your cables. Make sure that the cable is not frayed. Try a different cable as well.
STEP 2
You can also contact Samsung Customer Support. There is information at http://www.samsung.com/uk/info/contactus.html#footContactUs2. You can also email customer support from this site.
STEP 3
The telephone number in the UK is 0330 SAMSUNG (7267864). The address is Samsung Electronics Customer Support Centre. PO Box 479 GATESHEAD NE9 9BJ.United Kingdom
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